Refund policy

1. Refund policy

Right to return (14 days) If you are a consumer in the EU, you can change your mind and return your order within 14 days of receiving it, without giving a reason. Customers outside the EU can also return items within 14 days of delivery.

How to return

1. Email us at magdrive.store1@gmail.com within 14 days of receiving your order. Include your order number and, if the item is damaged, a photo.
2. Wait for our reply with the return instructions. Please do not send anything back before we confirm, because our products ship from overseas warehouses and returns sent to the wrong address cannot be processed.
3. Send the item back within 14 days of contacting us.

Conditions

• Items must be unused, in their original packaging and in the condition you received them.
• Hygiene items such as pet beds, blankets, brushes and clothing that have been unpacked and used cannot be returned for hygiene reasons.
• Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered.

Faulty, damaged or wrong items If your item arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and photos. We will send a replacement or refund the full price, including the original shipping cost, and we cover the return shipping if a return is needed. Your legal rights under EU and Swedish consumer law (including the right to make a complaint about faulty goods) are not affected by this policy.

Refunds We refund you within 14 days after we receive the returned item, or after you show proof that you sent it back. The refund goes to your original payment method. Original outbound shipping costs are refunded only for faulty, damaged or wrong items, or where required by law.

Cancellations Orders can be cancelled free of charge until they are handed to the carrier. Email us as soon as possible with your order number.

Contact MAGDRIVE, Förmansvägen 6, 151 47, Sweden magdrive.store1@gmail.com